Return & Refund Policy

At Zatoleza, we strive to ensure your complete satisfaction with every purchase. If you are not fully happy with your order, we’ve designed a clear and easy return process for your convenience.

You may return items that are unused, in their original condition, and packaging. Please note that personalized or intimate products may not be eligible for return due to hygiene or customization reasons.

Returns must be requested within 30 days of delivery. After this period, refunds or exchanges cannot be processed.

To start a return, please contact our customer service team to obtain a Return Authorization (RA) number. Returns sent without an RA may be refused.

Once received, we will inspect your returned item and notify you of the refund status. Approved refunds will be issued to the original payment method, less any restocking fees, return shipping costs, or applicable taxes.

If your refund is delayed, please check with your bank or card provider first. If issues persist, contact our support team for assistance.

Sale items may be returned, with refunds issued based on the purchase price at the time of sale.

For exchanges (e.g., different size or color), contact us to check availability and start the process. Additional shipping fees or price differences may apply.

Please package returns securely with the RA number clearly marked and ship using a trackable service to the address provided by customer support.

Return shipping costs are typically your responsibility unless the return is due to our error. Restocking fees may apply depending on product type and condition.

If you have questions or need help with returns, our team is ready to assist.

Contact Information:
Company: Führungskräftefabrik GmbH
Email: csr@zatoleza.com
Address: Vahrenwalderstr. 271, 30179 Hannover